National Contact Centre

A Utilities Contract Notice
by NETWORK RAIL INFRASTRUCTURE LTD

Source
Find a Tender
Type
Contract (Services)
Duration
7 year
Value
___
Sector
BUSINESS
Published
13 Jan 2021
Delivery
To 17 Apr 2028 (est.)
Deadline
18 Apr 2021 23:00

Concepts

Location

London

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media

Total Quantity or Scope

Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email and letter processing and the management of Network Rail’s social media.

CPV Codes

  • 79512000 - Call centre
  • 64220000 - Telecommunication services except telephone and data transmission services

Indicators

  • Bids should cover the whole contract.
  • This is a recurring contract.
  • Renewals are not available.
  • Award on basis of price and quality.

Reference

Domains