564 - Customer Relationship Management System (CRM)

Concepts

• customer relationship management system
• birmingham
• software services
• university’s project management office and digital services team
• custom software
• wide xrm system implementation experience
• crm project
• customer relationship management
• university’s project management office
• single customer view

Location

Aston University, Aston Triangle, Birmingham, B4 7ET

Description

Aston University are seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a Customer Relationship Management (CRM) System using Microsoft Dynamics. The CRM project will entail the University deploying a single, enterprise-wide, cloud-based CRM system for managing interactions and relationships with key beneficiaries and stakeholders. Therefore, the University is seeking to appoint a 3rd party delivery partner to work with the University to design, develop and implement a CRM system using Microsoft Dynamics. The partner would work in partnership with the University’s Project Management Office and Digital Services Team to lead the transformation, challenge business processes and implement the technology platform.

Total Quantity or Scope

The supplier must: • Be a recognised Microsoft Dynamics 365 Gold Partner. • Have demonstrable enterprise wide XRM system implementation experience. • Have demonstrable HE sector experience. • Have demonstrable experience of designing and architecting solutions without a proprietary ‘IP layer’. This includes workflows which are tailored to the University’s requirements and ‘future proofed’ (implementation may develop beyond the initial scope). • Have demonstrable experience of developing a single customer view/s within Dynamics bringing together data from a range of systems • Have demonstrable experience of co-working within a client delivery programme with internal client resources and other suppliers to facilitate collaborative decision making and development; upskilling internal resource. • Have demonstrable experience of managing complex transformation projects bringing together a range of stakeholders to a common goal and aligning inconsistent business processes.

Renewal Options

As determined by either the tender process or by the University,we reserve the right to extend the contract as deemed necessary.

CPV Codes

• 72260000 - Software-related services
• 72230000 - Custom software development services
• 72212333 - Contact management software development services
• 72212445 - Customer Relation Management software development services
• 72212781 - System management software development services
• 72212982 - Configuration management software development services
• 72212983 - Development software development services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Award on basis of price and quality.