British Council MENA Contact Centre Hosting Solution

Concepts

• call centre
• british council
• cairo
• british council standards
• regional contact centre
• british council mena contact centre hosting solution
• regional contact centre for the british council
• primary objective of this requirement
• data protection
• appropriate space

Location

Cairo

Description

The primary objective of this requirement is to find a suitable supplier that can provide appropriate Space, technology, infrastructure, security and data protection according to the British Council standards and accommodates a minimum of 40 employees and up to 100 employees or more for running the Regional Contact Centre for the British Council in Egypt and planned to service other countries within the region/globally through various

Renewal Options

option for extension for up to two additional years with 12-months each after mutual consent from both parties

CPV Codes

• 79512000 - Call centre

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Award on basis of price and quality.