TC987 - Provision and Implementation of a Legal Case management System

Concepts

• information technology
• manchester
• manchester city council
• implementation of a legal case management system
• legal services
• legal case management saas solution
• case management
• document management
• entire system
• operation of the system

Location

Manchester

Description

Manchester City Council shared legal services requires a fully integrated legal case management SaaS solution to effectively manage legal case work from inception through to completion. As a minimum the system must include case management, workflow notification, time recording, billing, document management, electronic court bundling, support and maintenance and reporting and required staff training for the operation of the system. The entire system must be delivered through a web browser, be compatible with the latest and most commonly used browsers and be accessible on a number of different form factors. In addition, the system must be able to integrate with the following Office 365 applications: Outlook, OneDrive, Teams, Word, Excel, Powerpoint, Sharepoint. The initial contract term will be 6 years (including for the implementation period) with option to extend for further period(s) of up to 4 years thereafter. Further details are set out in the Council’s procurement documents

Total Quantity or Scope

Further details are set out in the procurement documents.

Renewal Options

Potential for up to 4 years extension.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48000000 - Software package and information systems
• 72210000 - Programming services of packaged software products
• 72230000 - Custom software development services
• 72250000 - System and support services
• 72260000 - Software-related services
• 72320000 - Database services
• 72500000 - Computer-related services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Award on basis of price and quality.

Other Information

The Council is using the e-business portal known as the Chest. Applicants will need to register their details at the following link www.the-chest.org.uk. Applicants will need to electronically submit their completed tender documents, including online questionnaire, via the on-line portal by 11am on Friday 19 March 2021 as referred to in IV.2.2. The Council’s shared legal services requires a legal case management system. The Council’s shared legal services currently has approx. 258 staff (with room to grow) and in October 2020 successfully launched and migrated the entire workforce to Office 365 The system must include.; case management, workflow notification, time recording, billing, document management, electronic court bundling, support and maintenance, reporting, development/upgrades, end user staff training for the operation of the system. The initial contract term will be 6 years (including for the implementation period) with option to extend for further period(s) of up to 4 years thereafter. The required implementation period is no more than 12 months after contract award. The entire solution must be delivered through a web browser, be compatible with the latest and most commonly used browsers and be accessible on a number of different form factors. In addition, the solution must be able to integrate with the following Office 365 applications: Outlook, OneDrive, Teams, Word, Excel, Powerpoint, Sharepoint. Further details are set out in the Council’s procurement documents. The Council is using the portal known as the CHEST (www.the-chest.org.uk) where tenderers will need to register their details. Once registered, tenderers will be emailed along-in and password which will allow applicants to gain access to the iinvitation to tender documents. Tenderers will need to electronically submit the completed tender submissions by the required submission date specified on the CHEST. Any clarification queries will also need to be submitted via the CHEST website. The successful tenderer will be required to actively participate in the economic and social regeneration of the locality of the delivery of the contract. Selection and award criteria, specification requirements and contract performance conditions may relate to social and environmental considerations.