Assisted Services hub

A Prior Information Notice
by CAPITALESOURCING

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£0-£2M
Sector
TECHNOLOGY
Published
15 Feb 2021
Delivery
not specified
Deadline
n/a

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

WCC intends to award a contract for the provision of a range of customer services and associated technology in 2021. It is envisaged that the requirements will comprise the delivery of customer services with a multi-channel approach that optimises the customer’s ability to self-serve. The Council is using some core technologies and already has multiple projects in train at various stages of development. We would prefer the service provider to work in partnership with the Council using these core technologies set out in the ‘Technology’ section below to deliver the service. Reference: itt_WCC_14086 Assisted Services hub

Total Quantity or Scope

Contact contre: A new assisted services hub model for customer services to be delivered through a combination of technologies and people. The scope of requirements and nature of procurement will be informed by the information gathered through this early market engagement exercise

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 32400000 - Networks
  • 32500000 - Telecommunications equipment and supplies
  • 48000000 - Software package and information systems
  • 64210000 - Telephone and data transmission services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** To participate in the market engagement, please click the link below. https://www.capitalesourcing.com/web/login.shtml and search for itt_WCC_14086 Assisted Services hub Kindly answer as many of the questions as possible to provide us with valuable information and insight which would be used to shape the scope of service, the specifications and final lot configurations If you are not registered on Westminster City Council's capitalEsourcing e-tendering portal, but would like to participate in the market engagement , please use the link below and follow the on-screen registration instructions. https://www.capitalesourcing.com/web/login.shtml

Reference

Domains