Digital Platform

A Tender Notice
by STROUD DISTRICT COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
35.5 month
Value
£0-£400K
Sector
TECHNOLOGY
Published
16 Feb 2021
Delivery
To 07 Mar 2024 (est.)
Deadline
23 Mar 2021 17:00

Concepts

Location

Gloucestershire:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services.

Total Quantity or Scope

The Council also plans to adopt an on-going Platform support model that enables it to make niche changes to the Platform, so it is not entirely reliant on the Supplier. In terms of Platform functionality, at a minimum, it must be able to offer: • A customer’s account • A strong CRM capability including single view of customer • Case management, workflow and back office integration • Channel shift to increase self-service.

Renewal Options

1 +1 extension (both 12 months)

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 72260000 - Software-related services

Indicators

  • Variant bids are not accepted.
  • This is a one-off contract (no recurrence)
  • Options are available.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains