Consumer Satisfaction Survey 21

Concepts

• birmingham
• water distribution
• consumer satisfaction survey
• aim of the survey
• short telephone surveys
• reflective understanding of consumer satisfaction
• robust levels of satisfaction
• analysis of survey responses
• previous survey outcomes
• ccw

Location

Description

CCW want to contract a supplier to lead on a consumer satisfaction survey. CCW will select the Contractor and contribute to the development of the project and the agreement of final outputs. CCW will lead the contract and act as project manager. 2.1 Business Objectives The aim of the survey is to establish a full and reflective understanding of consumer satisfaction with the service provided to them by CCW. 2.2 Key Objectives - To undertake short telephone surveys using data provided by CCW; - To obtain sufficient responses to determine statistically robust levels of satisfaction with the service provided by CCW; - To enable comparison of results with previous survey outcomes; and - To receive analysis of survey responses as management information.

CPV Codes

• 65100000 - Water distribution and related services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal. Link to eSourcing Portal https://public.bravosolution.co.uk/consumer-council-water