IVR Announcement Recording

A Tender Notice
by SOUTHAMPTON CITY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£20K
Sector
TECHNOLOGY
Published
24 Feb 2021
Delivery
30 Mar 2021 to 29 Mar 2024
Deadline
16 Mar 2021 17:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Southampton City Council recently insourced both its customer service operation and its IT provision. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution. We have recently invested in a new telephony platform and are overhauling the IVR (Interactive Voice Response) set up in switching over. As a part of this, we want to invest in high-quality recorded announcements. SCC is in the process of upgrading and redesigning our IVR (Interactive Voice Response) system for the council. We deal with over 400,000 calls a year and are keen to deliver the best possible customer experience. This is a 3+1+1 contract.

CPV Codes

  • 48512000 - Interactive voice response software package
  • 72212512 - Interactive voice response software development services

Indicators

  • Contract is suitable for SMEs.

Other Information

Tender Portal https://supplysouthampton.esourcingportal.com Tender sign up MPD4050 Registration Information for Curtis Fitch.pptx

Reference

Domains