Provision of Cashless Catering, Online Payments & Kitchen Management Software

Concepts

• irvine
• information technology
• north ayrshire council
• provision of cashless catering
• online payments
• cashless catering system
• cashless catering
• kitchen management software
• online payments system lot
• software

Location

Throughout North Ayrshire (including the Islands of Arran and Cumbrae)

Description

As part of the existing contract renewal processes, North Ayrshire Council (NAC) has identified the need to upgrade or replace their existing Cashless Catering and Online Payment solutions, together with introducing Kitchen Management Software. The systems will be extended for use across all 9 academies, 49 primary schools and 1 additional support needs (ASN) school within the Council’s remit. The Council also have a number of hospitality locations and outside catering units (including pop-ups) that may be included if the solution permits. The Council are seeking contract(s) for the provision of three inter-related, cloud-based systems (including supply, installation, licences and training) and will consider suppliers who can offer all elements (or a combination thereof) but will also consider separate providers. The requirement has been split into 3 Lots as follows; Lot 1 - Cashless Catering system (including meal ordering functionality) with full upgrades, annual maintenance and support (including software and minimum hardware) Lot 2 - Online Payments system Lot 3 - Kitchen Management Software with full upgrades, annual maintenance and support (including software and minimum hardware)

Lot Division

Renewal Options

This contract has an option to extend for up to another 12 months. Extensions will be at the sole discretion of North Ayrshire Council and subject to satisfactory performance and funding.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48110000 - Point of sale (POS) software package
• 48000000 - Software package and information systems

Indicators

• Restrictions apply to the lot award allocation.
• This is a recurring contract.
• Renewals are available.
• Financial restrictions apply.
• Professional qualifications are sought.
• Technical restrictions apply.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Quality Management Procedures 1. The bidder must hold a UKAS (or equivalent) accredited independent third-party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent) or a documented policy regarding quality management, see attachment at SPD question 4D.1. Health and Safety Procedures 1. The bidder must hold a UKAS (or equivalent) accredited independent third-party certificate of compliance in accordance with BS OHSAS 18001 (or equivalent) or have, within the last 12 months, successfully met the assessment requirements of a construction-related scheme in registered membership of the Safety Schemes in Procurement (SSIP) forum or the bidder must have a regularly reviewed and documented policy for Health and Safety management, see attachment at SPD question 4D.1. Environmental Management Procedures 1. The bidder must hold a UKAS (or equivalent) accredited independent third-party certificate of compliance in accordance with BS EN ISO 14001 (or equivalent) or a valid EMAS (or equivalent) certificate or the bidder must have a regularly reviewed documented policy regarding environmental management, see attachment at SPD question 4D.2. Suppliers should be able demonstrate how the security of their cloud solution complies with: - ISO 27001 - Information Security Management Systems – Requirements - ISO 27002 - Code of practice for information security controls - ISO 27017 - Code of practice for information security controls based on ISO/IEC 27002 for cloud services - ISO 27018 - Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors - ISO 22301 – Business continuity management If suppliers are not formally certified to the above ISO standards, they will be required to provide sufficient evidence (a policy authorised by Chief Executive or equivalent) to demonstrate their level of compliance in adopting the security controls contained in these standards. The supplier will require to have achieved either Cyber Essentials or Cyber Essentials Plus certification in order to demonstrate the security of their computer systems and networks. For the Online Payments Lot, the Bidder must provide either a Certificate or a Statement of Attestation that confirms supplier PCI compliance status to either level 1 or 2 and to confirm status as an approved PCI Payment Card Processing Supplier and that they are on the PCI approved supplier list. The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 18149. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361 A summary of the expected community benefits has been provided as follows: Community benefits will be requested on a voluntary requirement basis for: Supply Chain Initiatives Community and Education Initiatives (SC Ref:645752)