Provision of Customer and Cleaning Services

Concepts

• customer services
• sheffield
• sypte
• cleaning services
• provision of customer
• customer service
• competent standard of customer service
• service teams
• provision of these services
• tender negotiations

Location

Description

Service providers are required to provide, proactive, highly flexible, customer focused, customer service, and cleaning teams to deliver a competent standard of customer service and facilities presentation across SYPTE's sites, to a standard which is acceptable to both customers and relevant stakeholders. It is necessary that customer service and cleaning service teams work in a fully integrated and collaborative manner. SYPTE's portfolio includes but is not limited to; • Head Office Premises • Transport Interchanges • Park & Ride sites • Mini Interchanges • Satellite sites • Rail sites • 'On street' Infrastructure (bus stops, bus shelters and information totems) These facilities are located throughout South Yorkshire. SYPTE's Transport Interchanges currently experience footfall in excess of Seventeen million customers per annum. The Contract will run from 1 April 2021 to 31 March 2022 with an estimated contract value of £3.1 million. As tenderers will note the estimated value of this one year contract is £3,100,000.00, this figure also indicates the available budget in place for the provision of these services. SYPTE reserves the right following full evaluation that if the preferred tenderer's submitted price exceeds this figure post tender negotiations will take place to review and reduce the services proposed and if agreed this would be set out in the contract document. If post tender negotiations with the preferred tenderer cannot be successfully agreed SYPTE further reserves the right to discount this tender and to deem the next ranked tenderer the preferred tenderer and carry out the same process and so on until satisfactory agreement can be reached.

Award Detail

CPV Codes

• 79342300 - Customer services
• 90910000 - Cleaning services

Indicators

• Contract is suitable for SMEs.

Other Information

Full documentation can be obtained from https://sypte.co.uk/WhatWeDo/Contracts