Customer Experience Intelligence Partner 2

Concepts

• bristol
• research and development
• ffc
• customer experience intelligence partner
• customer experience
• customer experience measures
• voice of our customers
• user experience perspective
• provision of support
• content design

Location

Description

CEIP2 - Work with HE including user research and testing, content design, digital guidance, accessibility and best practice. Ensure design principles, design guide and service maps are relevant and aligned to service. - Work with suppliers to assist design and development of digital services ensuring customers seamless end to end journey, to ensure customer experience measures are implemented and calculated correctly, ensure design guidance is followed and act as the voice of our customers representing their individual needs and how accessibility priorities are met. - Support HE and suppliers through all GDS assessments providing an assurance role for FFC, including guidance throughout the process - Advise on innovative technologies to improve customer experience - Investigate/validate scalability of the Free-Flow Charge service, providing guidance through research how to incorporate other schemes (from a user experience perspective) - Support procurement of other Free-Flow Charging services and enhancements if required - Provision of support to other HE projects - Provision of training and knowledge transfer to key HE staff Call Off Contract Awarded to Cyber-Duck Ltd under CCS Digital Outcomes and Specialists 5 Framework (RM1043.7) two year term with a six month extension option.

Award Detail

CPV Codes

• 73200000 - Research and development consultancy services
• 73210000 - Research consultancy services
• 73300000 - Design and execution of research and development

Indicators

• Contract is suitable for SMEs.