Right To Buy Agents Service

A Contract Award Notice
by MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£292K
Sector
BUSINESS
Published
23 Apr 2021
Delivery
01 Apr 2021 to 31 Mar 2022
Deadline
31 Mar 2021 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Provision of a Right to Buy Contact Centre Service. This is a customer service centre for tenants of social housing and their landlords (local authorities and housing associations). The Contact Centre Service is required to: • handle general enquiries through a range of media (phone / live chat / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; and • support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme. More details on the current service provided can be found at: https://righttobuy.gov.uk

Award Detail

1 Exela Technologies (Egham)
  • Value: £292,333

CPV Codes

  • 79512000 - Call centre

Indicators

  • Contract is suitable for SMEs.

Other Information

This is a variation to MHCLG's existing contract for the provision of contact centre services. Variation for Right To Buy Agents Service Contract Variation (RTB).pdf Specification Appendix A - RTB Contact Centre Specification.pdf

Reference

Domains