Provision of Customer Service Excellence

A Tender Notice
by DVLA - DRIVER VEHICLE AND LICENCING AGENCY

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£10K
Sector
PROFESSIONAL
Published
26 Apr 2021
Delivery
05 Jul 2021 to 04 Jul 2022
Deadline
01 Jun 2021 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

DVLA has a requirement to achieve the Customer Service Excellence Standard. We successfully reached the standard for Customer Service Excellence and were certified as a holder in March 2021. DVLA would like to retain accreditation and therefore we require a licensed Certification body to reassess our organisation. The Customer Service Excellence (CSE) Standard is a Rolling Programme assessment process which is made up of 5 criteria with 57 elements in total. DVLA are assessed on 19 different elements each year and must produce documented evidence against each element. The assessment is carried out by an Independent authorised assessor followed by an annual onsite visit or remotely via Microsoft Teams lasting four days.

CPV Codes

  • 79342300 - Customer services

Indicators

  • Contract is suitable for SMEs.

Other Information

To bid for this opportunity please register on the Jaggaer system. https://dft.app.jaggaer.com/web/login.html n/a 2. Covering Sheet & Contents Page.docx

Reference

Domains