Customer Experience Solution & Employee Engagement Solution

Concepts

• customer experience solution
• cardiff
• information technology
• employee engagement solution
• measure customer feedback lot
• delivery of a customer experience solution
• measure employee feedback
• employee engagement levels
• it software
• dcc

Location

Wales:

Description

Delivery of a Customer Experience Solution and an Employee Engagement Solution. The agreement will be split into lots and applications are invited for one or both lots. Lot 1 - Customer Experience Solution which will allow DCC to capture and measure customer feedback Lot 2 - Employee Engagement Solution which will allow DCC to capture and measure employee feedback in key areas to assess employee engagement levels.

Lot Division

Renewal Options

The contract awarded will be for an initial 3-year period with an option to extend for a further 2 years at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48517000 - IT software package
• 72313000 - Data capture services
• 72314000 - Data collection and collation services
• 72316000 - Data analysis services

Indicators

• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Participation instructions — how to express interest in this opportunity. 1) Register your organisation on the DCC eSourcing Portal (this is only required once so please check whether there is an existing account registered for your organisation — multiple users can be added as required); 2) Express an interest in the opportunity: — log in to the portal with your username and password, — click the 'ITTs Open to all Suppliers' link, — click on the relevant ITT to access the content, — click the 'Express Interest' button at the top of the page — this will move the ITT into your 'My ITTs' page (this is a secure area reserved for your projects only), — you can now access any attachments by clicking 'Attachments' in the 'ITT details' box. 3) Responding to the Opportunity — click 'My Response' under 'ITT details'. You can choose to 'Create response' or 'Decline to Respond', — you can now use the messaging function to communicate with the buyer and seek any clarification, — note the deadline for completion and follow the onscreen instructions to complete your response — there may be a mixture of online and offline actions for you to perform, — you must then submit your reply using the 'Submit Response' button at the top of the page. Please Note the following — you must download the documents yourself after you have expressed interest, they will not be sent to you, — expressions of Interest will ONLY be accepted through the eSourcing Portal — all documentation must be returned electronically via the eSourcing Portal, — if you require any further assistance please consult the online help, or contact the eSourcing helpdesk using the contract information provided on the home page.