MaPS Specialist Debt Advice Services

Concepts

• money and pensions service
• maps specialist debt advice services
• social work
• debt advisers
• pensions service
• community and personal services
• complex debt queries
• provision of accurate debt advice
• delivery of a high-quality service
• maps

Location

United Kingdom:

Description

The Money and Pensions Service, MaPS (the "Authority") is an arm's-length body, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people throughout the UK have guidance and access to the information they need to make effective financial decisions over their lifetime. MaPS have now launched a tender for the delivery of a high-quality service to offer Debt Advisers (working within the free to client sector) a quick and consistent response to unusual or complex debt queries. The service will be delivered remotely by both phone and email. The service will support debt advisers with the provision of accurate debt advice to over-indebted clients, empowering advisers to achieve good client outcomes, and increasing adviser confidence by providing access to the most relevant technical and tailored advice. If you are interested in bidding for this services contract then please follow the instructions in the 'Complementary Information Section' of this notice.

Total Quantity or Scope

The existing Specialist Debt Advice Support Service (SDAS) supports debt advisers to work with debt clients who face a diverse, and complex range of issues. Some clients require one-off debt advice whilst others need ongoing case management providing support and, in some cases, representation within formal settings. Debt advice is provided through multiple channels including face to face, telephone and digital. Keeping up to date with changes in law and policy areas, the range of debt solutions and strategies, and interpreting the law, is a key challenge for debt advisers working in a fast-paced and demanding environment. The Money and Pensions Service recognises the need to ensure debt advisers have access to a comprehensive framework of expert support to help with complex cases and to enable clients to receive accurate and timely advice. The successful supplier will additionally host and provide materials on their website for debt advisers to access across the debt advice sector such as: - Debt advice news and legal updates - Featured Enquiries - Spotlight Articles - Webinars (list not exhaustive).

Renewal Options

A renewal may be considered after the initial 3 year term.

CPV Codes

• 98000000 - Other community, social and personal services

Indicators

• This is a recurring contract.
• Options are available.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** HOW TO BID 1.Interested organisations must be registered as a 'Supplier' on the MaPS eSourcing portal 'Jaggaer' to participate: If you have not already done so, please use the following link: https://maps.app.jaggaer.com/web/login.html 2.To register, you must have a valid DUNS number (provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. 3.If you do not have a DUNS number, please contact D&B UK directly on 0870 243 2344 (option 3), or online at http://www.dnb.co.uk/duns-form.asp. 4. Once registered on the portal, your organisation will be able to access the MaPS documents for this project in the 'Live Tenders' Section within the Jagger Portal. 5. Please email commercial@maps.org.uk should you require further assistance with "21-16C" in the subject title. 6. Please note all further communications including the submission of your online bid will be via the portal.