Service Quality Regime

A Addendum Notice
by SOUTH WESTERN RAILWAY (FIRSTGROUP)

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
___
Sector
TRANSPORT
Published
19 May 2021
Delivery
not specified
Deadline
n/a

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Client wants to improve the quality of presentation of their stations and trains and to monitor and improve levels of customer service from front-line colleagues and on our social media. To achieve this, we are introducing Service Quality Regimes (SQR). This would cover as a minimum: Station inspections Train inspections Customer Service mystery shopping Re-inspections for failures to confirm improvement

CPV Codes

  • 63711000 - Support services for railway transport

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Expression of Interest or request to participate should be sent to ProcurementandContracts@swrailway.com.

Reference

Domains