Provision of Infrastructure Support and Support Services

A Tender Notice
by WALES & WEST UTILITIES LTD

Source
Find a Tender
Type
Framework (Services)
Duration
6 year
Value
___
Sector
TECHNOLOGY
Published
25 May 2021
Delivery
To 18 May 2027 (est.)
Deadline
18 Jun 2021 15:00

Concepts

Location

Wales:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Wales & West Utilities (WWU) is an independent gas distribution network which owns and operates gas pipelines in Wales and the South West of England. This contract provides for infrastructure provision, support and services including: - Data Centre Hosting / Housing & Core Infrastructure​ - Service Desk & Service Management​ - End User Computing​ - Print Management​ - Peripherals​ - Infrastructure Project Services Servers owned by WWU constitute an element of critical national infrastructure and are currently hosted at 2 data centres in the UK.

Lot Division

1 Data Centre Hosting / Housing & Core Infrastructure​

Hosting (and or DC Housing), management, support and maintenance of data centre services, core infrastructure and network (LAN & WAN) to include: ​ - Server Management ​ - Wide and Local Area Network Management (DC & Office)​ - Infrastructure Applications ​ - Data Management ​ - Business Continuity​ - Security related to in-scope services​
2 Service Desk & Service Management​

Service desk capability and all related activities to include:​ - Service management ​ - Incident management ​ - Problem management ​ - Change management ​ - Service request management​ - Security management ​
3 End User Computing​

Desktop support capability and all related activities to include:​ - Desktop management ​ - IMACD changes ​ - Physical Cabling of the LAN Access Layer (patching only)​ - Voice network management (extension moves and simple configuration changes)​ - Management of mobile communications devices including smartphones​
4 Print Management​

Fully managed service to include the support of in-scope printer estate (assets owned by WWU)​
5 Peripherals​

Framework agreement for the procurement of devices and software licences. Typical items will include purchases of:​ - Desktop, laptops​ - Peripheral devices (keyboards, mice, screens) - Maintenance agreements​ - Software Licences (SaaS and traditional)​
6 Infrastructure Project Services ​

Services to be delivered on a project basis via a framework agreement to include:​ - Infrastructure Project services​ - Consulting services​

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • This is a recurring contract.
  • Renewals are available.
  • Professional qualifications are sought.

Other Information

The hosting must follow CPNI guidelines which can be found at www.cpni.gov.uk. WWU would like to invite expressions of interest based on the Lots specified below. Please note no further qualification or tender information will be published until the expression of interest period has closed. ** PREVIEW NOTICE, please check Find a Tender for full details. ** Participants wanting to participate in this sourcing activity must request access to the tender documents by e-mailing nicola.griffiths@wwutilities.co.uk before the deadline of 18th June 2021 16:00. Please include the following information in your email: 1) Full company name; 2) Main contact details (name, job title, email address, and telephone numbers). Please note the the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. Pre-qualification/tender documents will be access via our electronic sourcing portal and an email will be sent containing the link to the system.

Reference

Domains