ISHA-Out of Hours Call Centre

A Contract Award Notice
by ISLINGTON AND SHOREDITCH HOUSING ASSOCIATION

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£250K
Sector
BUSINESS
Published
26 May 2021
Delivery
not specified
Deadline
n/a

Concepts

Location

North and East London

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021 and, subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.

Total Quantity or Scope

The contract is for the delivery of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021, and subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery.

Award Detail

1 Orbis Protect (Uxbridge)
  • Reference: 011677-2021-1
  • Value: £250,000

Renewal Options

Overflow call handling and ad-hoc call handling during working hours.

Award Criteria

Quality 60
price 40

CPV Codes

  • 79512000 - Call centre

Indicators

  • Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (MT Ref:222920)

Reference

Domains