Support and software maintenance services for LifeX

Concepts

• software support
• north wales
• 3rd line support
• software maintenance services
• software package
• current nwp lifex
• lifex
• critical communication control room platform
• information systems
• platform interconnectivity

Location

Wales: LL29 8AW

Description

Provision of 2nd and 3rd line support and software maintenance services for the current NWP LifeX critical communication control room platform

Total Quantity or Scope

On going Provision of 2nd and 3rd line support and software maintenance services for the current NWP LifeX critical communication control room platform

Award Detail

CPV Codes

• 72261000 - Software support services
• 48000000 - Software package and information systems
• 48211000 - Platform interconnectivity software package
• 48219700 - Communications server software package

Legal Justification

This can only be fulfilled by the solution provider. They are the only supplier who can meet with North Wales Police requirements for improved support and software maintenance services on the basis that the solution is primarily software orientated, to which they have sole rights to develop, and have the necessary skills and knowledge to effectively support. Purchase needs to be completed as soon as possible as there is a 3 month on-boarding period, during which the only prospective supplier will be readying their service team for delivery.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The Initial agreement will be for a period of 3 years but with the option to continue to contract for this service during the life of the Software.