Contract

A Tender Notice
by PHOENIX COMMUNITY HOUSING

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
___
Sector
BUSINESS
Published
08 Jun 2021
Delivery
04 Oct 2021 to 04 Oct 2024
Deadline
12 Jul 2021 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (or persons acting on their behalf) outside of Phoenix's normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix's core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.

CPV Codes

  • 79512000 - Call centre

Indicators

  • Contract is suitable for SMEs.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN162133

Reference

Domains