OF837 - Public Facing Services

A Contract Award Notice
by OFFICE OF QUALIFICATIONS AND EXAMINATIONS REGULATION (OFQUAL)

Source
Contracts Finder
Type
Contract (Services)
Duration
1.5 month
Value
£74K
Sector
TECHNOLOGY
Published
10 Jun 2021
Delivery
07 Jun 2021 to 30 Jul 2021
Deadline
01 Jan 2021 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Ofqual contacts from the public moved from low double digits per day, to over 1,000 per day with the impact of COVID-19 during the summer 2020. With the ongoing high-profile media and public spotlight, Ofqual wish to improve alignment and communication across Public Facing Services (PFSs). The intent is to remove inefficiencies, identify innovations/solutions to reduce unnecessary public contacts by making information more accessible and PFSs focused on citizen's needs. Specifically, this work needs to improve the PFS operator experience (CWM portal interface) and pave the way to enable the extension of the CWM portal application to other PFS transactions, by introducing new features and improved user experience.

Award Detail

1 Esynergy Solutions (London)
  • Value: £74,275

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 72200000 - Software programming and consultancy services

Indicators

  • Contract is suitable for SMEs.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN162155

Reference

Domains