Customer Experience Programme

A Tender Notice
by NETWORK RAIL INFRASTRUCTURE LTD

Source
Find a Tender
Type
Contract (Services)
Duration
4.5 year
Value
___
Sector
BUSINESS
Published
11 Jun 2021
Delivery
To 18 Dec 2025 (est.)
Deadline
12 Jul 2021 11:00

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Network Rail has identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. Further details are described in section 5. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.

Total Quantity or Scope

- Expert strategic advice and input to support the programme to deliver and embed a service culture - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. … - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.

Renewal Options

The contract will be re-tendered at the end of the contract term.

CPV Codes

  • 79400000 - Business and management consultancy and related services
  • 79413000 - Marketing management consultancy services

Indicators

  • This is a recurring contract.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains