Digital Platform Procurement

A Tender Notice
by CHELTENHAM BOROUGH COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
35.5 month
Value
£850K
Sector
TECHNOLOGY
Published
14 Jun 2021
Delivery
To 30 Jun 2024 (est.)
Deadline
16 Jul 2021 16:00

Concepts

Location

Gloucestershire:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Councils are looking for a single primary Supplier, with capability to provide, configure and implement a full featured specialist Omni-Channel Digital Platform SaaS solution. In addition to workflow and case management functionality, the platform must provide integrations to back office applications, means of rapid development of processes using non-ICT staff and ability to share/utilise pre-built components/processes, within a free of charge-shared space. A SaaS/Cloud-based solution is essential.

Lot Division

1 Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
  • Value: £425K

Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
2 Omni-Channel Digital platform, including application sharing facility, with integral CRM features
  • Value: £425K

Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features

CPV Codes

  • 72222300 - Information technology services
  • 48219000 - Miscellaneous networking software package
  • 48218000 - License management software package
  • 48000000 - Software package and information systems
  • 48100000 - Industry specific software package

Indicators

  • Variant bids may be considered.
  • This is a one-off contract (no recurrence)
  • Options are available.
  • Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains