Patient/Citizen Communications & Engagement Solutions

A Addendum Notice
by NHS SHARED BUSINESS SERVICES

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
___
Sector
BUSINESS
Published
18 Jun 2021
Delivery
not specified
Deadline
n/a

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with citizens as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience. The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.

Ammendments to Previous Notice

2. Date: 09/07/2021

Fri Jul 9 16 12:00:00 2021

3. Date: 09/07/2021

Fri Jul 9 16 12:00:00 2021

CPV Codes

  • 64000000 - Postal and telecommunications services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains