Out of Hours Customer Commnication

A Tender Notice
by STONEWATER LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
4 year
Value
£200K
Sector
BUSINESS
Published
29 Jun 2021
Delivery
To 10 Jul 2025 (est.)
Deadline
31 Jul 2021 11:00

Concepts

Location

United Kingdom: UNITED KINGDOM

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service Provider. It was also include the monitoring of digital communication and where required outbound phone calls. The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems. Where needed Further actions will be raised by the Service Provider.

Total Quantity or Scope

Out of Hours Communication services, customer services for Stonewater customers when the contact center is closed. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/2M6628T2Q7

Award Criteria

Technical Questions 60
Pricing Schedule 40

CPV Codes

  • 79510000 - Telephone-answering services
  • 79342300 - Customer services
  • 79511000 - Telephone operator services

Indicators

  • This is a recurring contract.
  • Renewals are not available.
  • Professional qualifications are sought.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-ser... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2M6628T2Q7 GO Reference: GO-2021629-PRO-18479351

Reference

Domains