Out of Hours Customer Commnication
A Tender Notice
by STONEWATER LIMITED
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 4 year
- Value
- £200K
- Sector
- BUSINESS
- Published
- 29 Jun 2021
- Delivery
- To 10 Jul 2025 (est.)
- Deadline
- 31 Jul 2021 11:00
Concepts
Location
United Kingdom: UNITED KINGDOM
1 buyer
- Stonewater Leicester
Description
The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service Provider. It was also include the monitoring of digital communication and where required outbound phone calls. The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems. Where needed Further actions will be raised by the Service Provider.
Total Quantity or Scope
Out of Hours Communication services, customer services for Stonewater customers when the contact center is closed. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/2M6628T2Q7
Award Criteria
Technical Questions | 60 |
Pricing Schedule | 40 |
CPV Codes
- 79510000 - Telephone-answering services
- 79342300 - Customer services
- 79511000 - Telephone operator services
Indicators
- This is a recurring contract.
- Renewals are not available.
- Professional qualifications are sought.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-ser... To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2M6628T2Q7 GO Reference: GO-2021629-PRO-18479351
Reference
- ocds-h6vhtk-02c181
- FTS 014862-2021