RfI - Customer Contact Billing and Collection Services (CBC) Renewal Programme

Concepts

• belfast
• information technology
• ni water
• cbc
• customer contact billing
• collection services
• customer contact
• consultancy services
• renewal programme
• data services

Location

United Kingdom:

Description

Before launching a procurement procedure to replace existing services and solutions currently supporting channels, customer contact, billing and debt management, NI Water is conducting a formal Pre-Market Engagement (PME) exercise. At a summary level this is intended to inform the marketplace of NI Water’s current position, needs, target outcomes, and thoughts around procurement approach as well as engage with solution vendors and integrators to inform NI Water in support of developing requirements, Target Operating Model, procurement strategy and business case.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72200000 - Software programming and consultancy services
• 72100000 - Hardware consultancy services
• 72300000 - Data services
• 72400000 - Internet services
• 72500000 - Computer-related services
• 72600000 - Computer support and consultancy services
• 72700000 - Computer network services
• 72800000 - Computer audit and testing services
• 72900000 - Computer back-up and catalogue conversion services
• 72210000 - Programming services of packaged software products
• 72220000 - Systems and technical consultancy services
• 72230000 - Custom software development services
• 72240000 - Systems analysis and programming services
• 72250000 - System and support services
• 72260000 - Software-related services
• 72510000 - Computer-related management services
• 72540000 - Computer upgrade services
• 72590000 - Computer-related professional services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **