Provision of Mobilisation, Business Integration of New Analytics Software in to a New Platform

A Contract Award Notice
by DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)

Source
Contracts Finder
Type
Contract (Services)
Duration
3 month
Value
£64K
Sector
TECHNOLOGY
Published
05 Jul 2021
Delivery
28 Jun 2021 to 01 Oct 2021
Deadline
22 Jun 2021 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

To provide capability into the Trace National Contact Centre operational team to support the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform that will replace the legacy national trace system. Subject matter and strategic expertise is needed to lead the immediate business integration, develop the future strategic approach to maximise the opportunities presented by the new software including a plan to implement the resourcing structure required to manage, monitor and measure the quality of service delivered by trace national operations.

Award Detail

1 Davies Consulting & Managed Services (London)
  • Value: £64,460

CPV Codes

  • 72227000 - Software integration consultancy services

Other Information

1764 MCF2 call off FINAL Signed - Davies Group dh_Redacted (1) https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000Q7rb/oZ_1e8m6tMY...

Reference

Domains