Cloud Contact Centre

A Pipeline Notice
by LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION

Source
Contracts Finder
Type
Potential Contract ()
Duration
4 year
Value
£60K
Sector
TECHNOLOGY
Published
06 Jul 2021
Delivery
12 Aug 2021 to 31 Aug 2025
Deadline
n/a

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel. Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Reference

Domains