Customer Product Specialist

Concepts

• customer services
• customer change plans
• customer product specialist
• customer change products
• customer change activities
• full customer campaign cycle
• customer products
• outcomes of projects
• content developments
• partner organisations

Location

Description

Role responsibilities - Develop customer change plans to deliver the outcomes of projects - Project management of activities and campaigns - Develop marketing and customer change products and resources required for projects and initiatives to support businesses to make needed changes for continuing to import goods from the EU (heavy weighting on this aspect) - Responsible for developing and delivering the communication plan of activity alongside project / programme teams - Work closely with project/programme teams, partner organisations, OGD for delivering joint communications activities/campaigns - Work with stakeholder engagement team to deliver customer change activities - Responsible for delivering creative messaging for the full customer campaign cycle - Lead on content developments and manage approvals for customer products - Manage the reach of communications and success measurement to build into future project / programme communications

Award Detail

CPV Codes

• 79342300 - Customer services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Please note that Defra procurement uses an E-tendering system for Procurement activities. This is currently provided by Bravo Solutions. To access appropriate tendering and contractual documents, please access the E-Tendering portal at https://defra.bravosolution.co.uk", ensuring that your registration includes "Defra". If you have any problems with this system, please contact Bravo on their telephone helpline number 0800 368 4850 or by emailing them at help@bravosolution.co.uk. n/a RM6160-Order Form-Venn_Redacted.pdf