Provision of UK Customer Satisfaction Index Report

A Contract Award Notice
by DVLA - DRIVER VEHICLE AND LICENCING AGENCY

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£8K
Sector
PROFESSIONAL
Published
03 Aug 2021
Delivery
02 Aug 2021 to 01 Aug 2022
Deadline
30 Jun 2021 23:59

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.

Award Detail

1 Institute of Customer Service (London)
  • Value: £8,000

CPV Codes

  • 73000000 - Research and development services and related consultancy services

Other Information

n/a Award Letter - ICS.pdf n/a Order Form -Short Form Contract.pdf n/a Specification - UKCSI Report (Final).pdf

Reference

Domains