Provision Customer Service Excellence

A Contract Award Notice
by DVLA - DRIVER VEHICLE AND LICENCING AGENCY

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£6K
Sector
PROFESSIONAL
Published
03 Aug 2021
Delivery
14 Jul 2021 to 13 Jul 2023
Deadline
01 Jun 2021 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. With this in mind Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation. The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction. DVLA successfully reached the standard for Customer Service Excellence and were certified as a holder in November 2017. DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.

Award Detail

1 Assessment Services (Derby)
  • Value: £5,880

CPV Codes

  • 79342300 - Customer services

Indicators

  • Contract is suitable for SMEs.

Other Information

n/a Assessment Services Award letter.pdf n/a Customer Service Excellence Contract - Final 1.pdf n/a Order Form - Short Form Contract Terms (DVLA).pdf

Reference

Domains