Extended - Independent debt advice service July 2021

Concepts

• guidance services
• phoenix
• independent debt advice service july
• provision of an independent debt advice service
• responsive appointment service
• priority debts
• resolution of debt matters
• advice
• debts
• scope of service

Location

Description

A two year contract for the provision of an independent debt advice service for Phoenix residents. A responsive appointment service is anticipated and will be expected to assist residents with resolution of debt matters in connection with (but not limited to): priority debts including council tax, non-priority debts, benefit challenges, benefit claims, possession claims and family/ housing/ legal matters. Scope of service to include: - Mixed-media appointments delivered directly to residents - Carry out initial assessments - Build relationships - Case management - Provide advice and guidance on all debts - Give advice on budgeting - Advice on claiming correct benefits / entitlements - Family/housing/legal - Appeals - Resident workshops/training

CPV Codes

• 85312310 - Guidance services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided https://www.mytenders.co.uk/search/show/search_view.aspx?ID=AUG162579