Interactive Voice Recognition - Tuning & Optimisation

A Contract Award Notice
by STUDENT LOANS COMPANY LIMITED

Source
Contracts Finder
Type
Contract (Services)
Duration
3 month
Value
£43K
Sector
TECHNOLOGY
Published
02 Sep 2021
Delivery
30 Jul 2021 to 31 Oct 2021
Deadline
20 Jul 2021 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers. IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.

Award Detail

1 Sabio (London)
  • Value: £43,400

CPV Codes

  • 64200000 - Telecommunications services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains