SSE Airtricity - Contact Centre as a Service (CCaaS)

A Tender Notice
by SSE SERVICES PLC

Source
Find a Tender
Type
Contract (Services)
Duration
5 year
Value
___
Sector
TECHNOLOGY
Published
06 Sep 2021
Delivery
To 12 Sep 2026 (est.)
Deadline
08 Oct 2021 14:00

Concepts

Location

Northern Ireland:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure.

Total Quantity or Scope

Supply of IT Services (Software as a Service Solution for Contact Telephony Centre (s). The solution should be a SaaS based offering allowing access by Call Centre agents based in ROI & NI to make/receive inbound/outbound calls supporting a variety of different business areas across SSE Airtricity. Additional information: Access to all documentation relating to this notice can be accessed via the Opportunities Link at the following page https://sse.app.jaggaer.com/ Responses to the opportunity should be submitted to Ccaastender@sse.com

Renewal Options

2 x 1 Additional Optional Years

CPV Codes

  • 79512000 - Call centre
  • 72260000 - Software-related services
  • 72300000 - Data services
  • 72400000 - Internet services
  • 72500000 - Computer-related services
  • 72600000 - Computer support and consultancy services
  • 72700000 - Computer network services
  • 72800000 - Computer audit and testing services
  • 72900000 - Computer back-up and catalogue conversion services
  • 73000000 - Research and development services and related consultancy services

Indicators

  • This is a one-off contract (no recurrence)
  • Options are available.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains