Voice of the Customer Platform

A Tender Notice
by AFFINITY WATER LIMITED

Source
Find a Tender
Type
Contract (Goods)
Duration
35.5 month
Value
___
Sector
TECHNOLOGY
Published
10 Sep 2021
Delivery
To 06 Oct 2024 (est.)
Deadline
22 Oct 2021 15:00

Concepts

Location

East of England: Hatfield, Hertfordshire

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Analytical tool that can inform the day-to-day customer measure of experience. Analysis of individual customer engagements Sentiment analysis for customer contacts and social media analysis Both text and e-mail surveying capability

Total Quantity or Scope

Provision of Software as descibed in the tender document

Renewal Options

option to extend upto 60 months

CPV Codes

  • 48482000 - Business intelligence software package
  • 48900000 - Miscellaneous software package and computer systems

Indicators

  • Variant bids may be considered.
  • This is a one-off contract (no recurrence)
  • Options are available.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains