Sustained Support for Access Pass Holder Information Distribution System (APHIDS

Concepts

• technical support
• home office
• information technology
• required support service
• sustained support
• aphids support service
• aphids
• access pass holder information distribution system
• evergreening of the service
• defined itil processes

Location

Description

The Home Office (HO) intends to undertake a procurement process to appoint a suitable body to manage, operate and administer a Sustained Support for Access Pass Holder Information Distribution System (APHIDS). The provider will be responsible for providing support, maintenance, and evergreening of the service to maximise value for money. APHIDS is hosted on the Home Office AWS Application Container Platform (ACP). The supplier will need to engage regularly, and work closely, with the Home Office ACP team, for all deployments and updates to both the non-production and production environments. The APHIDS support service will need to be scalable and provide capacity for expansion, supporting up to 1000 unique users with the capacity to enable up to 58 concurrent data uploads from data providers with no noticeable performance degradation. The supplier is required to on-board to the authorities ITSM tooling and work within the defined ITIL processes to provide the required support service and manage incidents, have processes in place for secure development, continuous integration/deployment and DevSecOps, software maintenance, configuration and change management, incident and problem management, data sanitisation and continuous improvement.

CPV Codes

• 71356300 - Technical support services
• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Contract is suitable for SMEs.

Other Information

The Authority will be using Home Office's eSourcing Portal Jaggaer to manage expressions of interest and all communications will be made through the Portal. Please register your Company's contact details by logging on to the home page: https://homeoffice.app.jaggaer.com/web/login.html if you're not already on the system. Once registered please email PPPTcommercial@homeoffice.gov.uk to confirm your registration, adding 'Sustained Support for Access Pass Holder Information Distribution System (APHIDS)' as the subject. Interested suppliers will be required to sign a Non-Disclosure Agreement (NDA) after which the Service Requirements will be made available to them (see attachment). The completed NDA must be sent to PPPTcommercial@homeoffice.gov.uk.Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliersThis Prior Information Notice is for information only and is not a call for competition. The HO reserves the right not to enter a formal procurement process and not to award contract(s). Accordingly, the Authority will not be liable for any bid cost, expenditure, work or effort incurred by a provider in acting on the basis of this notice.Please respond directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.