Workforce Management (WFM) - a call centre workforce management solution and Quality Management (QM) - RM6100, lot 3a

A Contract Award Notice
by HM LAND REGISTRY

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£817K-£2M
Sector
TECHNOLOGY
Published
29 Sep 2021
Delivery
14 Oct 2021 to 13 Oct 2023
Deadline
23 Aug 2021 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Workforce Management (WFM) - a call centre workforce management solution to optimise resource management in the Customer Support Centre Quality Management (QM) - to enhance the Customer Support Centre Agent performance - RM6100, lot 3a

Award Detail

1 Softcat (Marlow)
  • Value: £816,944

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Reference

Domains