WSCC - JS - Soft Market Test - Outsourced Contact Centre

Concepts

• outsourced contact centre
• west sussex
• telephone answering
• outsourced contact centre solution
• soft market test
• contact centre
• purpose of this soft market test
• soft market engagement
• wscc
• technical requirements of a proposed procurement of an outsourced contact centre

Location

Description

Soft market engagement The Council is looking to procure an outsourced Contact Centre solution to support it's Customer Experience Service. This solution is intended to replace the Council's existing arrangements which will expire in September 2022. The purpose of this soft market test is to seek feedback from Service Providers on the business and technical requirements of a proposed procurement of an outsourced Contact Centre underpinned by the Council's Customer Service Target Operating model (TOM).

CPV Codes

• 79510000 - Telephone-answering services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Please read the attached documentation and if you feel that your organisation is able to contribute to this exercise please complete the questionnaire at the end of this document and return via SE Shared Services e-sourcing system by 12:00 on 25 October 2021. The web address is https://www.sesharedservices.org.uk/esourcing Please note: this market testing exercise is not an invitation to tender or a request for formal expressions of interest. Any documents contained within do not form any part of an invitation to tender. West Sussex County Council (WSCC) is issuing this request for information only. Is a Recurrent Procurement Type? : No Additional information on how to apply for this contract