Customer Experience Tracker 2021

A Contract Award Notice
by HIGHWAYS ENGLAND COMPANY LIMITED

Source
Contracts Finder
Type
Contract (Services)
Duration
29.5 month
Value
£940K
Sector
BUSINESS
Published
25 Oct 2021
Delivery
08 Oct 2021 to 29 Mar 2024
Deadline
28 Jul 2021 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Customer Experience Tracker (CET) will be a robust, systematic survey instrument that can quantitatively monitor and track changes in core variables over time; be used to understand who our customers are, their needs and priorities, and provide benchmarks at national and regional level to support and shape services to meet customer needs. It will help to understand what works and to inform investment decisions to maintain and improve customer services over time. The CET will build on Highview the current survey for measuring customer experience and eventually replace it.

Award Detail

1 Market & Opinion Research (London)
  • Value: £940,000

CPV Codes

  • 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Indicators

  • Contract is suitable for SMEs.

Other Information

Name of Framework CCS RM6018 EPIMS Link https://www.nhepims.co.uk/integrated/data/contract/3813/details Contract Terms RM6018-Call-Off-Contract-Terms Customer Experience Tracker 14.10.21 SIGNED_Redacted.pdf Letter of Appointment RM6018-Letter-of-Appointment__Customer_Experience_Tracker_14.10.21_SIGNED_Redacted.pdf

Reference

Domains