Notification Service for Test Trace Protect

Concepts

• cardiff
• post and telecoms
• dhcw
• covid-19 test trace protect
• notification service for test trace protect
• short message service (SMS)
• notification service
• test trace protect
• covid-19 test trace
• uk gov notify

Location

United Kingdom: Across NHS Wales

Description

DHCW is seeking to use UK Gov Notify – the government’s messaging platform to support its Covid-19 Test Trace Protect ("TTP") service and the issuing of electronic messaging to the citizens of Wales.

Total Quantity or Scope

DHCW is seeking to use UK Gov Notify – the government’s messaging platform to support its Covid-19 Test Trace Protect service. This solution will be vital in ensuring that urgent critical messages are issued smoothly and efficiently from Health Boards to its patients.

Award Detail

Award Criteria

CPV Codes

• 64000000 - Postal and telecommunications services
• 64212100 - Short Message Service (SMS) services

Legal Justification

DHCW are seeking to migrate the SMS services currently provided by the incumbent supplier to the UK Gov Notify Service following an official communication issued by the National Cyber Security Centre (NCSC) regarding SMS and Telephone Communications Best Practice approach. The NCSC is an organisation of the UK Government that provides advice and support for the public and private sector in how to avoid computer security threats. The recommendation in the NCSC paper is the best and most effective way to ensure messages are protected, and not blocked, is to use the UK Gov Notify messaging service. The recommendation comes following instances of criminals posing as official sources by mimicking official communications and concealing within them a malicious link or a request for information or action by the citizen. This has undermined the ability of Test Trace Protect to contact infected individuals due to a loss of trust as to whether the SMS are genuine or fraudulent, meaning some SMS may be ignored and deleted. The UK Gov Notify solution is robust from a security perspective. NCSC and Mobile Ecosystem Forum (“MEF”) has added the UK Gov Notify Sender ID ‘UK-Gov’ to a registry of genuine SMS SenderID’s and at the same time, blocking a number of similar ID’s, which might be used by fraudsters trying to look official.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (WA Ref:115055)