Lot 2 Technology Enabled Care Services

Concepts

• customer care
• wdh care link control centre
• castleford
• care services
• complete service
• service response
• technology
• maintenance of the wdh care link control centre
• district housing's care link independent living schemes
• contract scope

Location

Description

The Contract scope is required to cover the Service, Maintenance and Repair to Wakefield and District Housing's Care Link Independent Living Schemes, UAC Dispersed Schemes, Central / Local Receivers, Pendants, Master Units and Smoke Alarms. This Contract does not include for the Service and Maintenance of the WDH Care Link Control Centre nor the provision of new Telecare Equipment for example Pendants and Master Units. The WDH Care Link Control Centre is based at Navigation House, Whistler Drive, Castleford WF10 5HX. The WDH Care Link Control Centre monitors approximately (these number will vary and are dependent on operational changes) 12,100 connections together with personal records on the system consisting of an envisaged 34 Independent Living Schemes, 272 Dispersed Schemes, Central / local receivers with Pendants, Smoke Alarms and a range of other Telecare sensors/alarms which are also monitored. The Contract will cover the Servicing, Maintenance and Repairs of all Independent Living Schemes, UAC Dispersed Schemes, Central / Local Receivers, Pendants, Master Units, Smoke alarms, Power Supply Charger units and Batteries for a 12 month period which may be extended for a further two periods each of twelve months giving up to a potential 36 months in total. The Successful Tenderer must provide a complete service to cover the following requirements of this contract: • 24 hours per day; • 7 days a week • 365 (366 in a leap year) days a year including public and statutory holidays. • Upon receipt of a call received from the WDH Care Link Control Centre, the Successful Tenderer must carry out a service response, site visit and complete a repair within 4 hours of receiving the reported fault.

Award Detail

CPV Codes

• 79342320 - Customer-care services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.