NSSCOVID-19 -336 National Vaccination Scheduling Operations Support

Concepts

• edinburgh
• information technology
• scottish government
• additional operational support
• vaccination solution
• rollout of vaccinations
• immediate vaccination rollout programme
• national vaccination scheduling operations support
• immediate need
• reasons of extreme urgency

Location

Scotland

Description

NSS was commissioned by Scottish Government to deliver the vaccination solution for citizens in Scotland to be able to view appointments, schedule and reschedule appointments. The Scottish Government request for accelerated rollout of vaccinations means that there is now insufficient capacity within the team to resource all demand. As a consequence, team members are working excessive hours, including evenings and weekends in attempt to cover. There was an immediate need to have additional operational support to be able to support the immediate vaccination rollout programme.

Total Quantity or Scope

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015

Award Detail

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Legal Justification

DXC are a ServiceNow global strategic partner and have worked with NSS to support the implementation of ServiceNow, as well subsequently developing the Care Home portal as part of the response to Covid-19 and therefore have strong knowledge of the NSS ServiceNow platform. They have the resource available immediately to be able to meet the tight timescales for this critical piece of demand.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Resource constraints due to COVID have resulted in delay of publication of this award notice. (SC Ref:672223)