Customer Experience Measurement Partner

A Contract Award Notice
by EAST WEST RAILWAY COMPANY LIMITED

Source
Contracts Finder
Type
Contract (Services)
Duration
1.5 year
Value
£177K
Sector
PROFESSIONAL
Published
09 Nov 2021
Delivery
11 Oct 2021 to 10 Apr 2023
Deadline
20 Sep 2021 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Service Provider is to deliver an established Customer Experience Measurement Strategy. Specifically: 1. Undertake research fieldwork surveys of people within a defined area associated with the proposed EWR Co. corridor. 2. Analyse survey insight to inform outcome measures, including an overall customer satisfaction measure, detailed findings and trends. 3. Present regular updates and insight to the business on outcome measures. Signpost areas where findings and / or trends identify potential risk / opportunity and suggest areas of improvement.

Award Detail

1 Quadrangle Research Group (London)
  • Value: £176,677

CPV Codes

  • 73000000 - Research and development services and related consultancy services

Reference

Domains