Research to explore the drivers and barriers to business customers' use of their HMRC online tax account

A Contract Award Notice
by H M REVENUE AND CUSTOMS

Source
Contracts Finder
Type
Contract (Services)
Duration
0.5 year
Value
£35K
Sector
PROFESSIONAL
Published
17 Nov 2021
Delivery
07 Oct 2021 to 08 Apr 2022
Deadline
31 Aug 2021 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The supplier will undertake research to understand the drivers and barriers to business customers' use of the Business Tax Account (BTA). The findings will inform HMRC about the factors that motivate and influence customer channel choice, in relation to their business tax affairs, as well as inform future improvements to the BTA and other HMRC online tax accounts.

Award Detail

1 IFF Research (London)
  • Value: £35,000

CPV Codes

  • 73110000 - Research services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

Redacted BTA contract.pdf

Reference

Domains