Revenues Service - Options Appraisal

Concepts

• business services
• revenue's collection and customer services concerning council
• revenues service
• council services
• service end
• options appraisal
• revenue's collection
• maximum self-service
• council's revenues collection service
• high-level options analysis

Location

Description

Our Vision: We make access to all council services simple for all, ensure that we offer a quality customer-focused service end-to-end, and enable maximum self-service for those that can: Strategic Objective 1: To deliver an improved and consistent customer experience. Strategic Objective 2: Design our services in such a way that makes them easy to access, whilst delivering the right outcomes in the most efficient way possible. Strategic Objective 3: To invest in technology to enable us to deliver services in a way that meets your expectations. Strategic Objective 4: Create the environment, facilities and advocacy to support those that Scope of Services: Lambeth has a contract with third party to provide Revenue's collection and customer services concerning council tax and non-domestic rates, corporate services, and housing. This contract was extended in 2017 and runs through to November 2026. We are currently looking to appoint a suitably experienced consultant to assist the Council with a high-level options analysis of service delivery options for the Council's Revenues collection service (Council Tax and Business Rates). The provider should produce a High-level Options analysis which should consist of the following components: • Market Review • Analysis of options • Financial Analysis • Overall Strategy and possible implementation outlines • Recommendations

CPV Codes

• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Appendix A - Instructions for Quotation.docx Appendix B - Procurement timetable.pdf Appendix C - Delivery Milestones.pdf Appendix D - Terms and Conditions.pdf Appendix E - Specification.pdf