WHC - Call Monitoring and Out of Hours Call Centre

A Tender Notice
by WELWYN HATFIELD BOROUGH COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
35.5 month
Value
£0-£800K
Sector
BUSINESS
Published
03 Dec 2021
Delivery
To 09 Apr 2025 (est.)
Deadline
14 Jan 2022 12:00

Concepts

Location

Hertfordshire:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Welwyn Hatfield Borough Council invites Tenders for the provision of a Call Monitoring and Out of Hours Call Centre. The Services comprise of 24 Call Centre Operation to support the Lifeline Service available to tenants of the borough and an out of hours call centre (evenings, weekends and bank holidays) to support other Council services.

Total Quantity or Scope

Call Monitoring and Out of Hours Call Centre

Renewal Options

Optional one year extension

CPV Codes

  • 79512000 - Call centre

Indicators

  • This is a recurring contract.
  • Renewals are available.
  • Professional qualifications are sought.
  • Staff qualifications are relevant.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains