Call Centre Solution Contract Extension

Concepts

• ppf call centre solution
• croydon
• telecommunications services
• ppf
• call centre solution
• continuation of this solution
• centre solution contract extension
• significant level of change
• it infrastructure
• infrastructure

Location

Description

Unified IP Telephony Maintenance and Support.

Total Quantity or Scope

The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course. Additional information: Quality and price evaluation was not applicable to this procurement.

Award Detail

Award Criteria

CPV Codes

• 64200000 - Telecommunications services

Legal Justification

Absence of competition for technical reasons. The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.