Call Centre Solution Contract Extension

A Contract Award Notice
by PENSION PROTECTION FUND

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£200K
Sector
TECHNOLOGY
Published
06 Dec 2021
Delivery
01 Aug 2021 to 31 Jul 2023
Deadline
31 Jul 2021 13:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course. The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.

Award Detail

1 Aspect Software (Pressing Lane Hayes)
  • Value: £200,000

CPV Codes

  • 64200000 - Telecommunications services

Reference

Domains