Customer Journey Mapping

Concepts

• customer journey mapping
• bangor
• corporate governance rating
• nrw
• delivery of a customer-centric approach
• customer journey mapping activity
• customer survey
• detailed customer journey mapping
• new customer experience
• holistic customer experience

Location

Across Wales

Description

With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation. Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3. T

Total Quantity or Scope

Since its creation in 2013, NRW has never measured the holistic customer experience. Historically, any mapping activity has been conducted with an internal view and by internal staff. … The successful provider will be able to deliver the service in both Welsh and English. Full details in specification.

CPV Codes

• 79212110 - Corporate governance rating services
• 79342310 - Customer survey services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=116607 (WA Ref:116607) The buyer considers that this contract is suitable for consortia.