21 065 Contact Centre as a Service (CCaaS)

A Contract Award Notice
by CHESHIRE EAST COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£1
Sector
TECHNOLOGY
Published
17 Dec 2021
Delivery
17 Dec 2021 to 17 Dec 2024
Deadline
01 Dec 2021 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels.

Award Detail

1 Business Systems (Isleworth)
  • Value: £881,733

CPV Codes

  • 48517000 - IT software package

Indicators

  • Contract is suitable for SMEs.

Reference

Domains